Managed Services
We help advance your business, not just support it.
Businesses must increasingly do more with less in today’s competitive environment, especially when it comes to managing and maintaining complex IT systems. LMT, an SSAE SOC 2 Type II certified service provider, has over 20 years of experience utilizing best practice methodologies to help our clients in Rochester and throughout Western New York, manage risk and drive efficiency. Our proactive approach, real-time monitoring, and a team of certified and customer service focused engineers will control costs, deliver value, maximize uptime and increase the performance of your IT systems.
Contact us to learn more about the various managed IT services offer and specialize in to find out if your businesses IT systems performance can be improved.
Core Expertise
Managed IT Services helps you develop, maintain or improve network security and management, data management, desktop management and server management.
Benefits
Improve your IT infrastructure, system uptime, and network security.
Value
Your staff will focus on your core business, uptime will increase your employees’ productivity and flat-rate will control your IT support costs.
Service Areas
Onsite and Remote Support
Your infrastructure and applications will be maintained and supported by a combination of regularly scheduled onsite visits to remediate desktop issues, handle application upgrades and server reboots, and remote support to quickly respond to end-user requests.
Infrastructure Management
Your network's infrastructure management includes wiring, internet connection, switches, routers, VPN, firewalls and other security devices. LMT will keep an eye on your infrastructure 24/7 for potential problems or security violations and annual security audits will be conducted to ensure that your infrastructure meets best practice standards.
Server Management
Your servers will be observed 24/7 for hardware and systems errors to ensure optimal performance through early detection of problems, proactive maintenance, patches and updates.
Desktop Management
Automated maintenance of your workstations will be performed daily. This includes virus scans, application of the latest virus definitions, defragging and temp files cleanup. This service includes virus protection, task management, patch management and remote control modules.
Backup Management
It’s not enough to have your critical business data backed up, it must also be in a good state and accessible in case of a disaster or outage. Your local backups will be monitored daily for successful completion and data will be regularly tested to ensure that it can be recovered at any given time.
Vendor Management
LMT will manage issues and vendor relationships with your ISP, printers, phone system, fax machines, copiers, proprietary software applications, and security.
Asset Management
Your desktop and portable workstations, applications, warranties and critical resources will be tracked and monitored. Easy access to a real-time inventory report helps with budget forecasting and ensures that warranties, renewals, and hardware replacement planning is done to maintain an optimal work environment
Account Management
With a senior level engineer as your account manager, they are responsible for ensuring that our promises are met and that you receive the highest standards of service. Consider your account manager your CIO – they will work to assist with high priority or emergency cases, manage projects, forecast and track key account metrics, and maintain a trusted advisor relationship with you.