As Technical Account Manager (TAM), you will be LMT’s point of escalation for client-related technical issues while overseeing and directing the efforts of the Account Engineers on your team. The TAM will understand assigned clients' challenges while leveraging strong knowledge of LMT solutions to enable clients' long-term business goals. The TAM will perform Annual Technical Assessments (ATA’s) for assigned clients, solve escalated technical problems via onsite and remote support, and will provide guidance to the team to ensure successful delivery of services to LMT clients. This position requires a high level of technical expertise, excellent collaboration and teamwork skills, and a desire to provide exceptional customer service.
As an Senior Engineer, you'll be LMT’s point of escalation for client-related issues while overseeing and directing the efforts of the Account Engineers on your team. You will understand assigned clients' challenges while leveraging strong knowledge of LMT solutions to enable clients' long-term business goals.
As an Account Engineer, you'll be part of a team that provides onsite and remote support while under the guidance and assistance of a Senior Engineer. Through issue-resolution and regularly scheduled maintenance of clients' IT systems and network infrastructures, you will be the face of LMT for your clients while providing the highest quality of service.
As a Service Desk Engineer, you will be part of a multi-level, highly qualified team that empowers you to do your best. Friendly service coupled with a patient understanding of our clients’ needs is what makes our Service Desk second to none. As the first point of contact for client IT issues, you will put your expertise and detective skills to use as you troubleshoot hardware, software, and system administration issues.
"I enjoy working at LMT because our company is made up of self-driven, hardworking individuals that put our customer’s interests first. I began my relationship with LMT as a satisfied customer, but when the opportunity to join LMT came along, I had no hesitation as I knew it was a company I could trust. Behind the scenes, the culture and ethics that go into the day-to-day operations are what I was hoping for. We are an evolving company that is poised to take on any challenge and I look forward to being part of LMT’s continued success."
Chris Adams Director of Finance
“LMT is more than just a company; it embodies a unique culture driven by the heart and soul of its employees. Coming into the office is like seeing good family and friends where there is more to talk about than just business. Strategies that arise from working with a solid team of professionals build lasting bonds as a cohesive team. Management genuinely cares for employees, ensuring our needs are met and that we enjoy our work. I have the privilege of working for a company that prioritizes employee well-being with comprehensive medical coverage, presents opportunities to grow within the organization, actively promotes a healthy work-life balance, and brings us together for great times at corporate events, which are top-notch. All in all, LMT is the realization of a dream I've held for over 20 years, and I look forward to retiring from this remarkable company. This truly is my dream job."
Matthew Krais Remote Maintenance Engineer
