Onsite and Remote Support
Your infrastructure and applications will be maintained and supported by a combination of regularly scheduled onsite visits to remediate desktop issues, handle application upgrades and server reboots, and remote support to quickly respond to end-user requests.
Your network's infrastructure management includes wiring, internet connection, switches, routers, VPN, firewalls and other security devices. LMT will keep an eye on your infrastructure 24/7 for potential problems or security violations and annual security audits will be conducted to ensure that your infrastructure meets best practice standards.
Your servers will be observed 24/7 for hardware and systems errors to ensure optimal performance through early detection of problems, proactive maintenance, patches and updates.
Automated maintenance of your workstations will be performed daily. This includes virus scans, application of the latest virus definitions, defragging and temp files cleanup. This service includes virus protection, task management, patch management and remote control modules.
It’s not enough to have your critical business data backed up, it must also be in a good state and accessible in case of a disaster or outage. Your local backups will be monitored daily for successful completion and data will be regularly tested to ensure that it can be recovered at any given time.
LMT will manage issues and vendor relationships with your ISP, printers, phone system, fax machines, copiers, proprietary software applications, and security.
Your desktop and portable workstations, applications, warranties and critical resources will be tracked and monitored. Easy access to a real-time inventory report helps with budget forecasting and ensures that warranties, renewals, and hardware replacement planning is done to maintain an optimal work environment
With a senior level engineer as your account manager, they are responsible for ensuring that our promises are met and that you receive the highest standards of service. Consider your account manager your CIO – they will work to assist with high priority or emergency cases, manage projects, forecast and track key account metrics, and maintain a trusted advisor relationship with you.
Our clients are able to leverage technology to improve their competitive position, protect confidential information, and drive down IT costs.
- Managed Services
- Cloud Computing
- Security & Compliance Services
- Backup & Disaster Recovery
- Business Intelligence
- Systems Integration
- Software Development